Shipping Policy

At Mystery Pearl , we want your only worry to be enjoying the moment. That's why we've simplified our logistics to offer you a premium service with no hidden costs.

1. Shipping Rates

• Standard Shipping: FREE on all orders! No matter the size of your purchase, we cover the shipping costs.

• Valentine's Express Shipping: FREE (Limited-time promotion for our Valentine's campaign).

2. Delivery Times (Valentine's Campaign)

• Domestic (Mainland): 24 to 72 business hours.

• Off-Mainland (Islands/Remote): 3 to 5 business days.

• Valentine's Deadline: We guarantee delivery before February 14th for all orders placed by February 10th at 11:59 PM.

3. Processing & Tracking

All orders are prepared and shipped within 24 hours of purchase. Once your Mystery Pearl is on its way, you will receive an email with a tracking number and a link so you can monitor your package's journey at any time.

4. Protected & Discreet Packaging

We know this is a gift. Your order travels in a high-resistance box to ensure the oyster and pendant arrive in perfect condition. Our outer packaging is discreet to keep the surprise intact until the very last moment.

5. Delivery Address

Please double-check your shipping details before finalizing your purchase. Mystery Pearl is not responsible for delays or failed deliveries due to incorrect or incomplete addresses. If you need to make a last-minute change, contact us immediately.

6. Issues & Support

If for any reason your package arrives damaged or there is an unusual delay, our customer service team will resolve it right away. Contact us at: info.mysterypearl@gmail.com

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